(4.7 / 5)5+ Ratings

Deliveroo Reviews

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Overall Rating

4.7

5 Reviews

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About Deliveroo

Deliveroo.co.uk is an online food delivery platform that connects customers with local restaurants and grocery stores. Users can order their favourite meals, takeaways, and even groceries, and have them delivered straight to their door.

Key features of Deliveroo.co.uk include:

Food Delivery: Users can order from a wide range of local restaurants and national chains. The platform provides a seamless end-to-end experience from in-app discovery to reliable delivery.
Grocery Delivery: In addition to food from restaurants, users can also order groceries online. With thousands of grocery products available, users can get daily essentials like milk, eggs, and bread, as well as cooking ingredients and tasty treats delivered to their door in as little as 20 minutes.
Track Orders: Users can track their orders in real-time. They can see when their rider has picked up their order and follow them along the way. Users also receive a notification when their rider is nearby.
Deliveroo Plus: This is a subscription service that offers free delivery on eligible orders, exclusive offers and rewards, and discounted fees.
Gift Cards: Users can treat their friends and family to great food with a Deliveroo gift card.

These features make Deliveroo.co.uk a popular choice for food delivery and grocery shopping. However, it's always a good idea to check the official website for the most accurate and up-to-date information.

Deliveroo Pros & Cons

Pros of Deliveroo.co.uk:

Convenience: Deliveroo provides a convenient way to order food from various restaurants, allowing users to access a wide range of cuisines with ease.
Efficiency: The platform offers efficient delivery services, often without the need for an on-staff driver, which can be cost-effective for restaurants.
Instant Online Visibility: Deliveroo helps restaurants establish a strong online presence quickly, which is crucial for adapting to changing market conditions.
Cost-Effective: Using a third-party delivery service like Deliveroo can save restaurants money in areas such as packaging, delivery, payment services, and order tracking technologies.

Cons of Deliveroo.co.uk:

Customer Service Issues: Many users have reported poor customer service, including difficulties in resolving issues, unhelpful responses, and a lack of refunds for missing or cold items.
Technical Malfunctions: The platform has experienced technical issues, such as website crashes and system downtime, which can lead to frustration for customers.
Accuracy and Delivery Issues: There have been complaints about inaccurate orders, missing items, and cold food, which can be frustrating for customers.
Billing Problems: Some users have reported overcharging and difficulties in getting refunds, which can erode trust in the service.

Overall, while Deliveroo offers convenience and efficiency, it faces significant challenges in customer service and technical reliability.

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Deliveroo Customer Reviews (5)

0/5

Francesca Griffin

Verified Buyer

Jul 13, 2024

Christopher Garnett

Verified Buyer

Jul 12, 2024

Melissa Austin

Verified Buyer

Jul 11, 2024

Thomas Garrett

Verified Buyer

Jul 11, 2024

Richard Bandy

Verified Buyer

Jul 8, 2024

Deliveroo Customer’s Q&A

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Deliveroo Features and Benefits

Deliveroo.co.uk offers a variety of features and benefits:

Availability: Deliveroo is available when and where consumers want to order, capturing as many meal and shopping occasions as possible.
Selection: Deliveroo provides access to local favourites and national chains, with exclusive content in every neighbourhood.
Consumer Experience: Deliveroo delivers a seamless end-to-end experience from in-app discovery to reliable delivery to customer care.
Price: Deliveroo provides access to a range of food and product prices, fees and promotions to meet expectations of value.
Brand: Consumers choose to order from Deliveroo, so what Deliveroo stands for and its brand image are critical to that decision.
Technology: Deliveroo's sophisticated logistics technology underpins all it does and ensures the three sides of the marketplace interact seamlessly together.

In terms of benefits, Deliveroo offers:

Compensation: Competitive salary for roles in respective locations. Most employees are also eligible for a cash bonus that directly rewards their individual contributions and performance, and is linked to broader company success.
Work Life: Deliveroo provides competitive policies and resources to support needs both at work and beyond. These include flexible working hours, work-from-home kit and generous Parental Leave policy.
Community: Depending on location, access to Deliveroo without paying delivery fees, or an equivalent service. If in an office, likely enjoy monthly team lunches and other opportunities to connect with colleagues socially.
Wellness: Free Headspace membership, plus access to Employee Assistance Program and local gym memberships or allowances. A range of other benefits, such as medical support or insurance are potentially available depending upon location.
Time to Recharge: Depending on location, a set number of annual leave days, plus public holidays, and may see annual leave allowances increase the longer with Deliveroo. Paid time each year to volunteer or support a charity.

These features and benefits make Deliveroo a popular choice for food delivery. However, it's always a good idea to check the official website for the most accurate and up-to-date information.

Deliveroo Pricing

Deliveroo.co.uk offers a variety of pricing options. They have a subscription service called Deliveroo Plus. There are two tiers to this service:

Gold tier costs £7.99/month. It offers free delivery on eligible orders over £10.00 from restaurants and over £15.00 from stores. Plus Gold On-Time Promise allows you to claim £5.00 back as credit if your order arrives later than expected. It also offers exclusive offers and rewards, plus-only deals at a changing range of restaurants and stores, and discounted fees.
Silver tier costs £3.49/month. It offers free delivery on eligible orders over £15.00 from restaurants and over £25.00 from stores. It also offers exclusive offers and rewards, plus-only deals at a changing range of restaurants and stores.

In addition to these, Deliveroo.co.uk also offers up to 25% off meal deals. However, these are subject to availability and participating restaurants only. Service/delivery fees apply.

Please note that all the information is subject to change and it's always a good idea to check the official website for the most accurate and up-to-date information.

Payment Method

Deliveroo.co.uk offers several payment methods for customers. They accept card payments as it provides a safer working environment for riders and a better experience for customers.

In addition to card payments, Deliveroo.co.uk has partnered with Klarna to offer more flexible payment options. With Klarna, customers can choose to pay in the following ways:

Pay now: Pay all at once when placing the order. A minimum order value of £30 is required when using Klarna.
Pay later in 30 days: Place the order today and pay up to 30 days later.
Pay in 3 instalments: Order now and split the cost over three interest-free instalments.

For Deliveroo partners, payments are calculated and authorised on a weekly basis, and relate to the previous Monday to Sunday period. Payment is made by bank transfer directly to the account details provided to Deliveroo.

This is a general guide and the exact steps may vary slightly depending on the platform (iOS, Android, or web) you're using. Always refer to the official Deliveroo website or app for the most accurate information. Hope this helps! Feel free to ask if you have more questions.

Deliveroo FAQs

Deliveroo Alternatives

Here are the top 10 alternatives to Deliveroo.co.uk:

DoorDash: Based in the US, DoorDash is a major player in the online food delivery market. It has captured over 50% of the market in the US and is the largest food delivery company in the US.
Uber Eats: Uber Eats is the second biggest food delivery company in the US with almost 22% market share. It operates in other markets as well, such as the UK and France.
Grubhub: Grubhub is an American online food ordering and delivery company.
Just Eat: Just Eat is a global brand operating in 20 countries with over 80 million active consumers. It allows users to order food from restaurants as well as groceries from shops and supermarkets.
One Delivery: One Delivery partners with over 500 renowned restaurants across the UK. It also offers dedicated food categories making vegetarian and vegan choices easily accessible to all.
Amazon Prime Now: Amazon Prime Now is a service offered by Amazon that delivers products to your door in two hours or less. It's available to Amazon Prime members in select cities around the world.
Foodpanda: Foodpanda is a mobile food delivery marketplace owned by Delivery Hero SE and operates in about 50 countries.
OLIO: OLIO connects neighbors with each other and volunteers with businesses to share surplus food and other items, rather than them being thrown away.
Chefit: Chefit provides in-home chef services at the same prices one would pay in a restaurant. Customers can pay per dish, rather than per person.
Scoffable: Scoffable is a UK-based takeaway ordering service that allows users to search, order, and pay for takeaways from restaurants in their local area.

These alternatives offer a variety of services and operate in different markets, providing customers with numerous options for online food delivery. Hope this helps! Feel free to ask if you have more questions.

Deliveroo Return Policy?

The return policy of Deliveroo.co.uk is not explicitly stated on their website. However, they do mention that refunds reflect the ratio of Deliveroo Credit to card payment used to place the original order. For instance, if 50% of an order was paid for by credit, then 50% of any sized refund on that order will return to a customer's Deliveroo account as credit.

In case of equipment return, Deliveroo may require the return of Equipment where your Agreement is terminated prior to the full joining fee being paid. In such cases, you will be asked to return the device to Deliveroo by shipping all Equipment to the address provided to you by Deliveroo.

For any disputes regarding refunds, Deliveroo has a process in place. You can challenge a refund and there are tips for reducing refunds available.

Please note that this information is based on the available data and for the most accurate and up-to-date information, it's recommended to directly contact Deliveroo's customer service or check their official website.

Hope this helps! Feel free to ask if you have more questions.

How To Open A Deliveroo Account?

To open an account on Deliveroo.co.uk, follow these steps:

Visit the Deliveroo.co.uk website or download the Deliveroo app from the App Store or Google Play.
Click on the Log in button.
Enter your email address and password.
Click on Sign Up.

If you're looking to become a Deliveroo partner or a Deliveroo rider, there are separate sign-up processes. For a Deliveroo partner, you'll need information about your business (e.g., site name, business address, email). For a Deliveroo rider, you'll need a vehicle (car, scooter, or bicycle), safety equipment, a smartphone with iOS 13.6 / Android 6 or above, and proof of your right to work self-employed in the UK if you're over 18 years old.

Remember, this is a general guide and the exact steps may vary slightly depending on the platform (iOS, Android, or web) you're using. Always refer to the official Deliveroo website or app for the most accurate information. Hope this helps! Feel free to ask if you have more questions.